COVID-19 Shipping Update
We are currently working with reduced staff to comply with distancing protocols put in place by the government. This may result in slower shipping times on orders placed during this period.
We thank you for your understanding and support, and wish our Eidon community the very best.
Can I get free shipping to any US state or territory?
We offer free shipping to most US states and territories with every order of $60 or more, but there are a few exceptions**:
- American Samoa
- Federal States of Micronesia
- Marshall Island
- Armed Forces – Americas
- Armed Forces – Europe
- Armed Forces – Pacific
**Free shipping is available to these locations for orders over $90.
How much do I have to spend to get free shipping to Mexico?
Free ground shipping to Mexico is yours to enjoy with each purchase of $90 or more!
Do I need a code to activate free shipping?
Nope. Shipping fees are calculated during the checkout process according to the package’s destination. If you’re eligible for free shipping, we’ll let you know on the spot.
How much does international shipping cost for locations outside Canada and the US?
We love our international family! With every order of $90 or more, you will receive free international shipping.
Do you ship all over the world?
There ain't no mountain high enough,
Ain't no valley low enough,
Ain't no river wide enough,
To keep Eidon from getting to you, babe
(Yes, we do.)
I've placed my order. What happens next?
Good times are on the way! Once you close out your purchase, check your inbox for your confirmation email and unique order number. Once your package is on the road, you will receive a tracking number in a second email.
How long will it take to receive my package?
Sit tight, the wait will be over before you know it! Transit times will vary depending on your chosen shipping option. Once you have your tracking number, you will be provided with a delivery date estimation.
For all North American orders with free shipping, delivery can take up to 2 weeks. If you have not received your shipment after 2 weeks, drop us a line at firstname.lastname@example.org for help. You can also give us call us at 1-800-567-7535, ext. 235, between 8am and 4pm EST.
For all international orders with free shipping, delivery can take up to 30 days. If you have not received your shipment after 30 days, drop us a line at email@example.com for help. You can also give us call us at 1-800-567-7535, ext. 235, between 8am and 4pm EST.
Remember – we have no control over your order once it is shipped. Weather conditions, parcel weight, and shipping destination may influence how long it takes for you to receive your order. We’re always here to address any issues or concerns – please be patient with us while we help you!